NEXTFRAME EDITING / SERVICE INFORMATION · 29 OCTOBER 2026
Refunds & cancellation
How to contact us
Send a clear cancellation or refund request by email, telephone or post using the details below. Include your name, project or invoice reference and what you want to cancel. You do not have to use our model form.
UK consumers: 14-day cancellation period
If you buy our editing service as a consumer at a distance, you normally have 14 days after the day the service contract is made to cancel without giving a reason. We treat commissioned editing as a service; a project being customised does not by itself remove this right.
If you want work to start early
We will request your separate express instruction before starting during the cancellation period. We will also explain and obtain your acknowledgement that the cancellation right ends once the service has been fully performed. If you cancel before completion after validly requesting an early start, you may owe a proportionate amount for work actually supplied up to cancellation. Where the required request or information was not obtained, those charges will not be imposed. Paying an invoice alone is not treated as your early-start instruction.
After the cancellation period / business clients
Cancellation is handled under the written project agreement. Charges are limited to the work delivered or performed and reasonable, agreed and unavoidable commitments, subject to law; we do not automatically retain the whole price. Any unearned balance will be returned. If we cancel and cannot provide the agreed service, we refund the undelivered part, without limiting any other rights.
Problems with the work
If the work does not match the agreed scope or was not carried out with reasonable care and skill, contact us. Depending on your statutory rights, remedies can include repeat performance at no extra cost or an appropriate price reduction, including a refund where required. An artistic change of direction outside the brief is considered separately from a fault.
Priority / rush delivery
Requested delivery windows are measured in calendar days from the date of the enquiry. Editing labour carries a proposed urgency surcharge of 100% for today or tomorrow, 75% within two days, 50% within three days and 25% within four days. Five or more days, or flexible timing, uses the standard rate. Surcharges do not apply to third-party asset costs. The calculator provides a planning range, not a fixed offer. We review the footage, confirm the final price including applicable taxes, availability and the exact deadline before booking. Selecting a date alone does not reserve it. No priority fee is charged for a request we do not accept. If an agreed priority deadline is missed for reasons within our control, the priority surcharge is refunded without limiting other contractual or statutory remedies.
Refund method and timing
Consumer cancellation refunds are issued without undue delay and no later than 14 days after we are informed of cancellation, less only any lawful proportionate service charge. Refunds go to the original payment method unless expressly agreed otherwise, with no refund fee. Your bank may take additional time to display the credit. Other refunds are processed promptly after entitlement and amount are established, subject to any applicable statutory deadline.
Model cancellation notice
You may copy and send the following:
To: NextFrame Editing, at the email or postal address below.
I give notice that I cancel my contract for the following video editing service: [describe service].
Ordered on: [date].
Consumer name: [name].
Consumer address: [address].
Date: [date].
Signature (only if sent on paper): [signature].
There are no physical goods to return. This policy does not restrict statutory rights.